RETURN AND REFUND

• Deadlines, conditions and procedure.

The return period is 14 calendar days from receipt of the purchased products. In no case will it be necessary to provide any type of explanation about the reason for the return.

Returned items must be unused, in perfect condition for subsequent sale and in their original packaging. We reserve the right to refuse a return for a product that does not meet these requirements. If the return is rejected, the cost of the new shipment to the person who made the purchase will be assumed by the customer.

It will also be possible to reduce the amount to be refunded in the event that the returned product has defects that reduce its value and that can be corrected. An example would be presenting damaged packaging.

To make a return, you just need to send us an email to hello@vegabarefoot.com with all the details of the order.

• Shipping costs and returns

For items purchased destined for mainland Spain, both shipping and return costs will be free when the purchase amount reaches €60. The return will be at the delivery point. If home collection is preferred, it will cost €2 (the majority of the amount will be assumed by Vega Barefoot, SL).

Shipping to the Balearic Islands will be free when the purchase amount reaches €100. Returns will have a price of €5. In the event that the purchase amount is less than €100, we will subsequently contact the customers to indicate how to pay the shipping costs, since these have not been able to be automated.

Shipping to the Canary Islands and Ceuta and Melilla will have a price of €11 when the purchase reaches the amount of €120. Otherwise, shipping will cost €20. Returns will be assumed by customers. When we receive a purchase from these destinations, we will subsequently contact the customers to indicate how to pay the shipping costs, since these have not been able to be automated.

In general terms, when the destination is another country in the European Union or the United Kingdom, shipping costs will be free when the amount reaches €120 (the cost of customs in the case of the United Kingdom will be assumed by the customer). Returns will be assumed by customers.

However, there are countries or regions that, even though they belong to the European Union, have other shipping and return costs. In the case of making a purchase from these countries, we will subsequently contact customers to indicate how to pay these shipping costs, since they have not been able to be automated. In any case, upon reaching the purchase amount of €120, these shipping costs will be reduced. Returns will be assumed by customers.

For the rest of the countries, it will be necessary to consult the shipping price with Vega Barefoot, SL, as it will depend on the rate that the transport company provides us at any given time (which updates based on the cost of fuel). Returns, and, where applicable, the cost of customs will be assumed by customers.

• Changes

We do not make changes . If you wish to exchange the purchased product for another, you should return the purchased product and place a new order.

• Purchases through third parties

If the product was purchased through an independent store or website, you should check their return policy.

• Personalized items

In the event that the product purchased was personalized, a return will not be possible. With the exception of choosing different numbers for each foot, which does accept returns.

• Defective items

If the products received are defective, the full price of the products will be refunded, together with applicable shipping costs, or a new item will be delivered to you in perfect condition.

It will be necessary to communicate the incident to hello@vegabarefoot.com along with photographs and all possible information so that the company can study the incident.